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	<title>Comments on: Five practices of agencies that &#8220;get it&#8221;</title>
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	<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/</link>
	<description>Random scribbling about programming, translation, and Japan</description>
	<lastBuildDate>Thu, 26 Aug 2010 13:27:54 +0000</lastBuildDate>
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		<title>By: Ryan Ginstrom</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-16316</link>
		<dc:creator>Ryan Ginstrom</dc:creator>
		<pubDate>Wed, 17 Mar 2010 11:14:07 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-16316</guid>
		<description>@LSP Owner
&quot;&quot;&quot;
We pay you what you ask for. Again, if you want more money, ask for it.
&quot;&quot;&quot;

There are many, many clients out there, and my approach has been to become less available to the least desirable of my clients as I find new ones. 

Maybe clients that I&#039;ve down-ranked in the past would have paid more if I&#039;d asked, but in my experience it&#039;s far easier to find a new client at a higher rate than to convince an existing client to raise their rates.

Note that rates aren&#039;t the only way that I rank clients. More important than rates is how much I can earn per hour of work on average. It&#039;s also very important how easy the client is to work with, how needy they are, etc. This is why I often find agencies more desirable than direct clients.</description>
		<content:encoded><![CDATA[<p>@LSP Owner<br />
&#8220;&#8221;"<br />
We pay you what you ask for. Again, if you want more money, ask for it.<br />
&#8220;&#8221;"</p>
<p>There are many, many clients out there, and my approach has been to become less available to the least desirable of my clients as I find new ones. </p>
<p>Maybe clients that I&#8217;ve down-ranked in the past would have paid more if I&#8217;d asked, but in my experience it&#8217;s far easier to find a new client at a higher rate than to convince an existing client to raise their rates.</p>
<p>Note that rates aren&#8217;t the only way that I rank clients. More important than rates is how much I can earn per hour of work on average. It&#8217;s also very important how easy the client is to work with, how needy they are, etc. This is why I often find agencies more desirable than direct clients.</p>
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		<title>By: LSP Owner</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-16142</link>
		<dc:creator>LSP Owner</dc:creator>
		<pubDate>Fri, 12 Mar 2010 18:13:34 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-16142</guid>
		<description>We pay you what you ask for.  Again, if you want more money, ask for it.

To bugbread, every single place where I&#039;ve ever worked, if I wanted a raise I had to--guess what--ASK FOR IT.</description>
		<content:encoded><![CDATA[<p>We pay you what you ask for.  Again, if you want more money, ask for it.</p>
<p>To bugbread, every single place where I&#8217;ve ever worked, if I wanted a raise I had to&#8211;guess what&#8211;ASK FOR IT.</p>
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		<title>By: bugbread</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-16106</link>
		<dc:creator>bugbread</dc:creator>
		<pubDate>Thu, 11 Mar 2010 21:00:12 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-16106</guid>
		<description>I&#039;ve had an agency offer to pay me more as well.  Each agency pays very different amounts, with the highest payers paying 1.5 times the lowest.  One new agency asked me my going rate.  I gave them my average (higher than the lowest, lower than the highest).  I guess they generally paid more, because right off the bat, they said &quot;Ok, we&#039;ll pay you that for the first month or two, and then if you&#039;re working out, we&#039;ll raise it&quot;.  That in itself surprised me, but with the vague &quot;month or two&quot;, I thought &quot;Well, we&#039;ll see&quot;.  Sure enough, a month and a week later, I get an email saying &quot;you&#039;re doing good work, so we&#039;re going to go ahead and raise the rate&quot;.

I&#039;ve worked in a free market economy before, and you know what?  Every year or so, there would be an evaluation, and the employer would give people raises.  They did this even if no-one asked for raises.  This isn&#039;t a 1950&#039;s sitcom, where &quot;asking the boss for a raise&quot; is an opportunity for hilarity.  In today&#039;s free market, companies know that they need to pay competitive rates in order to avoid losing employees, so that&#039;s what they do.  The relationship between agency and translator doesn&#039;t perfectly map to &quot;employer - employee&quot;, but in many many ways its very close.

Now, would I toss an agency aside because they didn&#039;t volunteer me a raise?  Of course not.  But that&#039;s not what Ryan&#039;s saying.  He&#039;s just saying that, like any other company, an agency that gives performance based raises in order to avoid losing someone to better paying agencies is a company that &quot;gets it&quot;.</description>
		<content:encoded><![CDATA[<p>I&#8217;ve had an agency offer to pay me more as well.  Each agency pays very different amounts, with the highest payers paying 1.5 times the lowest.  One new agency asked me my going rate.  I gave them my average (higher than the lowest, lower than the highest).  I guess they generally paid more, because right off the bat, they said &#8220;Ok, we&#8217;ll pay you that for the first month or two, and then if you&#8217;re working out, we&#8217;ll raise it&#8221;.  That in itself surprised me, but with the vague &#8220;month or two&#8221;, I thought &#8220;Well, we&#8217;ll see&#8221;.  Sure enough, a month and a week later, I get an email saying &#8220;you&#8217;re doing good work, so we&#8217;re going to go ahead and raise the rate&#8221;.</p>
<p>I&#8217;ve worked in a free market economy before, and you know what?  Every year or so, there would be an evaluation, and the employer would give people raises.  They did this even if no-one asked for raises.  This isn&#8217;t a 1950&#8242;s sitcom, where &#8220;asking the boss for a raise&#8221; is an opportunity for hilarity.  In today&#8217;s free market, companies know that they need to pay competitive rates in order to avoid losing employees, so that&#8217;s what they do.  The relationship between agency and translator doesn&#8217;t perfectly map to &#8220;employer &#8211; employee&#8221;, but in many many ways its very close.</p>
<p>Now, would I toss an agency aside because they didn&#8217;t volunteer me a raise?  Of course not.  But that&#8217;s not what Ryan&#8217;s saying.  He&#8217;s just saying that, like any other company, an agency that gives performance based raises in order to avoid losing someone to better paying agencies is a company that &#8220;gets it&#8221;.</p>
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		<title>By: Ryan Ginstrom</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-15554</link>
		<dc:creator>Ryan Ginstrom</dc:creator>
		<pubDate>Sat, 27 Feb 2010 15:46:50 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-15554</guid>
		<description>@ LSP Owner &quot;But an LSP randomly volunteering to pay you more is a completely unrealistic expectation.&quot;

Nevertheless, translation agencies have offered to raise my rates without my asking.

Let&#039;s think about this another way. There are many levels of translation ability. The difference between a good translation and a mediocre one often is the difference between winning a new contract or losing one, or keeping a client or losing it.

With the knowledge that your best translators are getting work from other clients, it seems obvious that you&#039;ll try to make your work more attractive than the work from other clients.

I&#039;m in the rather happy position that I&#039;m offered more work than I can do. I therefore need to refuse some of that work. Assuming that one of the agencies I work for wants me to keep accepting their work, offering to raise my rates is one way to get my attention. :)

Not to say that I&#039;m the world&#039;s best translator -- I&#039;m not. But I do have clients who appreciate my work, and are willing to show that with the rates they offer.</description>
		<content:encoded><![CDATA[<p>@ LSP Owner &#8220;But an LSP randomly volunteering to pay you more is a completely unrealistic expectation.&#8221;</p>
<p>Nevertheless, translation agencies have offered to raise my rates without my asking.</p>
<p>Let&#8217;s think about this another way. There are many levels of translation ability. The difference between a good translation and a mediocre one often is the difference between winning a new contract or losing one, or keeping a client or losing it.</p>
<p>With the knowledge that your best translators are getting work from other clients, it seems obvious that you&#8217;ll try to make your work more attractive than the work from other clients.</p>
<p>I&#8217;m in the rather happy position that I&#8217;m offered more work than I can do. I therefore need to refuse some of that work. Assuming that one of the agencies I work for wants me to keep accepting their work, offering to raise my rates is one way to get my attention. <img src='http://ginstrom.com/scribbles/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Not to say that I&#8217;m the world&#8217;s best translator &#8212; I&#8217;m not. But I do have clients who appreciate my work, and are willing to show that with the rates they offer.</p>
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		<title>By: LSP Owner</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-15524</link>
		<dc:creator>LSP Owner</dc:creator>
		<pubDate>Fri, 26 Feb 2010 19:53:22 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-15524</guid>
		<description>&quot;Offer to raise rates without being asked.&quot;  Are you crazy?  This is the reason why many LSP&#039;s get frustrated with translators: because their back-office is clueless.  Now, before someone starts calling me clueless, I just have to say, the LSP is the translator&#039;s customer.  When&#039;s the last time you, as a customer, randomly decided to offer a store or a service provider more?  Have you ever told your lawyer, &quot;You know, that per hour simply isn&#039;t high enough.  You deserve more.&quot;  Have you ever gone in the grocery and asked to speak to the manager, then volunteered to pay more for your milk?

Yes, I understand that much more goes into a strong, healthy LSP-freelancer relationship then sheer buying and selling.  But an LSP randomly volunteering to pay you more is a completely unrealistic expectation.  If you want a higher rate, have the stones to ask for it.  That&#039;s the way a free-market economy works.  The lawyer sets his prices.  The grocery sets its prices.  YOU set your prices. We either pay them or we don&#039;t.  But please don&#039;t toss a potentially wonderful work relationship aside because the LSP doesn&#039;t volunteer to pay you more.</description>
		<content:encoded><![CDATA[<p>&#8220;Offer to raise rates without being asked.&#8221;  Are you crazy?  This is the reason why many LSP&#8217;s get frustrated with translators: because their back-office is clueless.  Now, before someone starts calling me clueless, I just have to say, the LSP is the translator&#8217;s customer.  When&#8217;s the last time you, as a customer, randomly decided to offer a store or a service provider more?  Have you ever told your lawyer, &#8220;You know, that per hour simply isn&#8217;t high enough.  You deserve more.&#8221;  Have you ever gone in the grocery and asked to speak to the manager, then volunteered to pay more for your milk?</p>
<p>Yes, I understand that much more goes into a strong, healthy LSP-freelancer relationship then sheer buying and selling.  But an LSP randomly volunteering to pay you more is a completely unrealistic expectation.  If you want a higher rate, have the stones to ask for it.  That&#8217;s the way a free-market economy works.  The lawyer sets his prices.  The grocery sets its prices.  YOU set your prices. We either pay them or we don&#8217;t.  But please don&#8217;t toss a potentially wonderful work relationship aside because the LSP doesn&#8217;t volunteer to pay you more.</p>
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		<title>By: Richard Sadowsky</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-12958</link>
		<dc:creator>Richard Sadowsky</dc:creator>
		<pubDate>Tue, 22 Dec 2009 03:33:33 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-12958</guid>
		<description>Thank you! And have a great New Year!</description>
		<content:encoded><![CDATA[<p>Thank you! And have a great New Year!</p>
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		<title>By: Ryan Ginstrom</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-12859</link>
		<dc:creator>Ryan Ginstrom</dc:creator>
		<pubDate>Sat, 19 Dec 2009 16:10:45 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-12859</guid>
		<description>@Richard

Feel free to use the content however you like, and good luck on your talk.</description>
		<content:encoded><![CDATA[<p>@Richard</p>
<p>Feel free to use the content however you like, and good luck on your talk.</p>
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		<title>By: Richard Sadowsky</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-12840</link>
		<dc:creator>Richard Sadowsky</dc:creator>
		<pubDate>Sat, 19 Dec 2009 03:10:30 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-12840</guid>
		<description>Excellent post, Ryan! I&#039;ve been asked to speak in Tokyo on Feb. 9 for JTF, and my topic is building trust in the client-freelancer relationship. Can I steal your ideas? Well..... at least discuss this blog entry giving you credit?</description>
		<content:encoded><![CDATA[<p>Excellent post, Ryan! I&#8217;ve been asked to speak in Tokyo on Feb. 9 for JTF, and my topic is building trust in the client-freelancer relationship. Can I steal your ideas? Well&#8230;.. at least discuss this blog entry giving you credit?</p>
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		<title>By: Judy Jenner</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-12552</link>
		<dc:creator>Judy Jenner</dc:creator>
		<pubDate>Tue, 08 Dec 2009 17:57:03 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-12552</guid>
		<description>Very astute business obversvations, Ryan. Although we don&#039;t work with agencies, we wholeheartedly agree that surely there are well-managed agencies out there who treat translators as what they are: their most important asset.</description>
		<content:encoded><![CDATA[<p>Very astute business obversvations, Ryan. Although we don&#8217;t work with agencies, we wholeheartedly agree that surely there are well-managed agencies out there who treat translators as what they are: their most important asset.</p>
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		<title>By: Ryan Ginstrom</title>
		<link>http://ginstrom.com/scribbles/2009/12/02/five-practices-of-agencies-that-get-it/comment-page-1/#comment-12429</link>
		<dc:creator>Ryan Ginstrom</dc:creator>
		<pubDate>Fri, 04 Dec 2009 10:47:05 +0000</pubDate>
		<guid isPermaLink="false">http://ginstrom.com/scribbles/?p=1422#comment-12429</guid>
		<description>@Laurent

A lot of the agencies I work for have their own in-house DTP people. 

That said, I do handle PowerPoint at no extra charge, as long as the format isn&#039;t too funky. I have ways of dealing with PPT files that makes them suck a little less. What really gets me with PowerPoint is when the clients paste in figures from other programs, and you go to edit them in PowerPoint, and every sentence is split into multiple text boxes.

Worse than PowerPoint are the people who use Excel as a word processor.</description>
		<content:encoded><![CDATA[<p>@Laurent</p>
<p>A lot of the agencies I work for have their own in-house DTP people. </p>
<p>That said, I do handle PowerPoint at no extra charge, as long as the format isn&#8217;t too funky. I have ways of dealing with PPT files that makes them suck a little less. What really gets me with PowerPoint is when the clients paste in figures from other programs, and you go to edit them in PowerPoint, and every sentence is split into multiple text boxes.</p>
<p>Worse than PowerPoint are the people who use Excel as a word processor.</p>
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